We understand that unanticipated events happen occasionally in everyone’s life. Business
meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just
a few reasons why one might consider cancelling an appointment. In our desire to be
effective and fair to all of our clients and out of consideration for our therapists’ time, we
have adopted the following policies:
• 24 hour advance notice is required when cancelling an appointment. This allows
the opportunity for someone else to schedule an appointment.
• If you are unable to give us 24 hours advance notice you will be charged the full
amount of your appointment. This amount must be paid prior to your next scheduled
appointment.
No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for
whatever reason will be considered a “no-show”. They will be charged for their “missed”
appointment and future service will be denied until payment is made.
Arriving late
Appointment times have been arranged specifically for you. If you arrive late your
session may be shortened in order to accommodate others whose appointments follow
yours. Depending upon how late you arrive, your therapist will then determine if there
is enough time remaining to start a treatment. Regardless of the length of the treatment
actually given, you will be responsible for the “full” session.
Out of respect and consideration to your therapist and other customers, please plan
accordingly and be on time.
WE LOOK FORWARD TO SERVING YOU.